I can be quite critical of the overall service I got from the NHS, but I remember well one brilliant woman, an occupational therapist, who went out of her way to help me. It seemed that way anyway. I remember when my arm was newly-buggered, I stressed about how I would get home in my shoes, when I couldn't tie my laces up. This lady printed something off showing a one-handed method. Ultimately, I never used it, favouring instead some elastic corkscrew-type laces which don't need tying. But she went the extra mile for me.
I never saw her immediately before my discharge, she must have been off. So I regretted that I never got the chance to say "thank you". I rectified that when I started volunteering, and ever since we've said Hi when we've seen each other.
I saw her at my drop-in again today.